Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- North America : 5 - 7 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept cancellations
Frequently Asked Questions
I'm looking to get a custom door mat to be given as a gift. Can you ship my order directly to the recipient?
Yes, I can ship your order to any location within the United States. However, if you need to ship multiple items to different locations, you will have to place a separate order for each address.
Can you rush my order?
Yes, for an extra $20 I can rush your order and have it completed in 1-2 business days, instead of the normal processing time. Send us a conversation if you would like to rush your order and we will respond as soon as possible with a listing allowing you to pay the additional $20.
My doorstep is not covered very well. Will the rain or snow ruin my door mat?
My mat designs are fade-proof. However, if the coir fibers are regularly exposed to rain or water, they will start to darken slightly. This does not impact the design or durability of the mat.
Will you ship to other countries?
I only ship within the Contiguous United States. For other potential shipping opportunities, please contact me before you make a purchase. Thanks